Privacy Policy – Raos Healthcare

Effective Date: 12 September 2025

Raos Healthcare (“we,” “our,” “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, mobile applications, or healthcare services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, age, gender, address, email, phone number.

Medical Information: Health history, prescriptions, diagnostic reports, medical records.

Technical Information: IP address, device type, browser, cookies, and usage patterns.

Payment Information: Billing address, transaction details (processed through secure third-party providers).

2. How We Use Your Information

We use your data for:

Providing healthcare services and consultations.

Processing appointments, billing, and customer support.

Improving our services, website, and user experience.

Sending health reminders, promotions, or important service updates.

Ensuring legal compliance with medical and data protection laws.

3. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

Authorized doctors, healthcare professionals, and diagnostic partners.

Service providers (IT, payment gateways, logistics, labs) under confidentiality agreements.

Regulators, government authorities, or law enforcement when legally required.

4. Data Security

We adopt strict administrative, technical, and physical safeguards to protect your information. However, no electronic transmission is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

You may:

Request access to your personal data.

Ask for corrections or updates.

Withdraw consent (subject to legal/medical obligations).

Request deletion, unless retention is required by law.

6. Cookies & Tracking

We use cookies to enhance user experience, analyze traffic, and personalize content. You may disable cookies in your browser settings, but some features may not function properly.

7. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their privacy practices.

8. Children’s Privacy

We do not knowingly collect data from individuals under 18 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy. Any revisions will be posted with an updated effective date.